Seamstress

David's Bridal • Kennesaw, GA

8d • $15 - $19

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and help deliver a superior customer experience. As members of the store team, they represent the David’s Bridal brand and support the store’s customer-service and sales goals.

The role involves welcoming and assisting customers across in-person, phone, and virtual channels; managing customer flow; explaining alteration and personalization services; advising on gown fit and customization; and completing fittings, sewing, steaming, pressing, and spot cleaning. Specialists inspect garments before delivery, maintain alteration pricing and quality standards, process special-order pickups, support transactions, resolve customer concerns, and keep the alterations room clean and organized.

The position requires the physical ability to perform sewing and fittings, use store systems and equipment, and move throughout the store. The posting lists a high school diploma or equivalent, one to two years of prior retail experience, and prior sewing experience as requirements. Part-time benefits are listed, including competitive pay, team bonus, early-pay access, referral incentives, a merchandise discount, vision care, supplemental insurance, a 401(k) program, and various insurance and legal-service discounts.

Requirements

• High school diploma or equivalent degree.
• One to two years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience.
• Ability to perform sewing and fittings to David’s Bridal standards.
• Ability to lift and/or move up to 10 pounds.
• Ability to use POS terminals, computers, electronic devices, and phones, and to perform garment steaming and other manual tasks.
• Ability to see up close and at a distance, use peripheral vision and depth perception, and read or use computers, electronic devices, and phones for extended periods.

Nice To Haves

• Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
• Prior experience with a computerized POS system is a plus.

Responsibilities

• Welcome customers with friendly enthusiasm in person, by phone, and through virtual chats; communicate clearly and adapt service to customer needs.
• Use store systems to manage customer flow and provide a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns proactively, escalating issues and partnering with leadership when appropriate.
• Explain alteration and personalization services and how alterations can improve a dress for an event.
• Assist stylists with closing sales by advising customers about gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
• Respond promptly to customer questions with product and service information.
• Build customer relationships to support satisfaction and loyalty.
• Process special-order pickups and maintain inventory standards for merchandise.
• Ensure alteration pricing complies with company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and accurately process transactions.
• Keep the alterations room clean and well organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED