Seamstress

David's Bridal • Huntsville, AL

8d • $15 - $19

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled customer service, contribute to the store team, and represent the David’s Bridal brand. The role includes consulting with customers and stylists about fit, customization, and alteration services; carrying out sewing and garment-care work; maintaining quality and store standards; and supporting sales and checkout processes. The position requires prior sewing experience and involves physical tasks such as standing, moving around the store, using tools and equipment, performing fittings, and lifting up to 10 pounds.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience required, preferably in a bridal or special-occasion production environment.
• Ability to sew and perform fittings to David’s Bridal standards.
• Ability to lift and/or move up to 10 pounds.
• Manual dexterity to perform sewing, fittings, garment steaming, POS tasks, and other listed duties.

Nice To Haves

• Prior experience with a computerized point-of-sale (POS) system.

Responsibilities

• Welcome customers by phone, virtual chat, and in person; communicate clearly, adapt to customer needs, solve problems, and resolve conflicts.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Provide service to multiple customers at once and contribute to the store’s customer-service results.
• Address customer concerns and escalate or partner with leadership when appropriate.
• Explain alteration and personalization services and how they can help perfect garments for customers’ events.
• Assist stylists in closing sales by advising customers about gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, and pressed garments to ensure they meet quality standards before delivery.
• Respond promptly to customer questions with product and service information.
• Build customer relationships to support satisfaction and loyalty.
• Process special-order pickups and maintain merchandise inventory and first-quality standards.
• Ensure alteration pricing meets company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and accurately process transactions.
• Keep the alterations room clean and organized.
• Perform other duties assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early pay access
• Referral incentive program
• Dream Maker employee discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED