Seamstress

Davids Bridal•Brea, CA

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They demonstrate friendly, knowledgeable service and technical expertise while representing the David’s Bridal brand. The role supports the store team by assisting customers, stylists, and store leadership, with a focus on delivering an exceptional customer experience and ensuring garments are ready for customers’ events. The position involves managing fittings and alterations, sewing, steaming, pressing, and spot cleaning garments; inspecting completed work; advising customers about fit, customization, and alteration services; and supporting store operations, including inventory, cash-wrap transactions, and maintaining a clean, organized alterations room. The role also requires handling customer questions and concerns, maintaining service and quality standards, and performing other duties assigned by store management.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Experience with a computerized POS system is a plus.

Responsibilities

Welcome and assist customers in person, by phone, and through virtual chats, adapting communication style and resolving concerns professionally.
Use store systems to manage customer flow and deliver a five-star customer experience while meeting operational and customer service standards.
Provide service to multiple customers at once and contribute to the store’s customer service goals.
Address customer concerns and escalate issues to the leadership team when appropriate.
Explain and promote alteration services and personalization options, and consult with customers and stylists on gown fit and customization to support sales.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
Respond to customer questions with product and service information and build relationships that support customer satisfaction and loyalty.
Process special-order pickups and help maintain inventory and first-quality merchandise standards.
Ensure alteration pricing follows company standards.
Complete alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and complete transactions accurately.
Keep the alterations room clean and organized.
Perform other duties and tasks as assigned by store management.