Seamstress

Davids Bridal•The Woodlands, TX

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and contribute to the store team and the David’s Bridal brand. The role includes serving multiple customers, supporting stylists with gown-fit and customization consultations, promoting alteration and personalization services, and ensuring garments are ready for customers in pristine condition. Specialists also manage alteration-related transactions and inventory tasks and maintain a clean, organized alterations room.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity for sewing, fittings, point-of-sale tasks, counting money, garment steaming, computer use, and telephone calls.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
Ability to see at close and distant ranges and use peripheral vision and depth perception; ability to look at, read, and use computers, electronic devices, and phones for extended periods.
Ability to talk to and hear customers.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized point-of-sale (POS) system is a plus.

Responsibilities

Welcome customers warmly by phone, virtual chat, and in person; communicate clearly, adapt to customer needs, solve problems, and resolve conflicts.
Use store systems to manage customer flow and deliver a five-star customer experience while meeting operational checklist and service-level expectations.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns confidently and escalate issues to or partner with leadership when appropriate.
Explain and promote alteration services and personalization options; consult with customers about gown fit and customization to assist stylists in closing sales.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to verify they meet quality standards and are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build relationships that support customer satisfaction and loyalty.
Process special-order pickups and support inventory management while ensuring merchandise meets first-quality standards.
Ensure alteration pricing follows company standards; perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and organized.
Perform other duties and tasks assigned by store management.