Seamstress

Davids Bridal•Aurora, CO

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, and technically skilled service, exemplify the David’s Bridal brand, and contribute to the store team’s customer-service goals. The role includes advising customers and stylists about fit and customization, promoting alterations and personalization services, and managing garment fittings, sewing, steaming, pressing, and spot cleaning. Specialists also inspect garments before delivery, maintain the alterations room and merchandise standards, assist with transactions and inventory processes, and resolve customer concerns in accordance with company guidelines.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sew to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to use POS terminals, computers, electronic devices, and phones, and to read and view materials at close range and a distance.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly and adapt to customers’ needs.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service standards and complete operational checklist tasks while meeting customers’ emotional and practical needs.
Provide service to multiple customers at one time and contribute to the store’s customer-service goals.
Address customer concerns proactively, resolving issues or escalating them to the leadership team when appropriate.
Explain how alterations can help perfect a dress for an event and promote alteration services and personalization options.
Assist stylists in closing sales by advising customers on gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
Answer customer questions promptly with product and service information, and build relationships that support satisfaction and loyalty.
Process special-order pickups and support inventory management while maintaining first-quality merchandise standards.
Ensure alteration pricing follows company standards.
Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and organized.
Perform other duties and tasks assigned by store management.