Seamstress

Davids Bridal•Keizer, OR

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and contribute to the store team and the David’s Bridal brand. The role includes consulting with customers and stylists about gown fit, customization, and alteration services; performing fittings, sewing, steaming, pressing, and spot cleaning; inspecting garments before delivery; and supporting store operations and customer service.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to use POS terminals, computers, electronic devices, and phones, and to perform manual tasks such as counting money and steaming garments.
Ability to stand, walk, sit, reach, climb stairs, stoop, kneel, crouch, crawl, bend, and twist as required; move throughout the store; and talk to and hear customers.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment.
Prior experience with a computerized POS (Point of Sale) system.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm, adapting communication to their needs and resolving concerns.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service standards and complete operational checklist tasks while meeting customers’ emotional and practical needs.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns, escalating issues to and partnering with the leadership team when appropriate.
Explain and promote alteration services and personalization options in partnership with the Alterations team.
Assist stylists in closing sales by advising customers on gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments for quality and pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build lasting customer relationships.
Process special orders and pickups, maintain inventory management, and ensure merchandise meets first-quality standards.
Ensure alteration pricing meets company standards.
Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties as assigned by store management.