Seamstress

David's Bridal • Greenfield, WI

8d • $15 - $19

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise, support the store team and brand, and help customers achieve the fit and personalization they want for their event. The role includes sewing, fittings, steaming, pressing, spot cleaning, garment inspections, customer service, and support for store operations and sales.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience required, preferably in bridal or special-occasion production.

Nice To Haves

• Prior experience with a computerized point-of-sale system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person, adapting communication style and resolving concerns.
• Use store systems to manage customer flow and provide a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ practical and emotional needs.
• Provide service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns and escalate issues to the leadership team when appropriate.
• Explain alteration and personalization services and how they can improve garment fit.
• Consult with customers about gown fit and customization to assist stylists in closing sales.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, and pressed garments to ensure they meet quality standards before delivery.
• Respond to customer questions with product and service information and build customer relationships.
• Process special-order pickups and maintain merchandise quality standards.
• Ensure alteration pricing complies with company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues in accordance with company guidelines.
• Support cash-wrap processes and accurately process transactions.
• Keep the alterations room clean and organized.
• Perform other duties assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker employee discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile service discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED