Seamstress

Davids Bridal•Jacksonville, FL

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They demonstrate friendly, knowledgeable, and technical expertise while providing superior customer service and representing the David’s Bridal brand. The role supports customers throughout their alterations experience, including fitting and sewing garments, advising on gown fit and customization, promoting alteration and personalization services, and ensuring garments meet quality standards before delivery. Alterations Specialists also support store operations, sales, customer service, inventory management, and cash-wrap processes while maintaining an organized alterations room.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to sew and perform fittings to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity for sewing, fittings, steaming garments, using POS terminals, handling money, accessing computers, and making or receiving phone calls.
Ability to stand, walk, and sit for extended periods; reach; climb stairs; stoop, kneel, crouch, or crawl; bend and twist; and move throughout the store.
Ability to talk to and hear customers.
Ability to see at close and far distances, use peripheral vision and depth perception, and look at, read, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment.
Prior experience with a computerized POS system.

Responsibilities

Welcome customers warmly by phone, virtual chat, and in person; communicate clearly, adapt to customer needs, solve problems, and resolve conflicts.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels by being prepared, welcoming, meeting customer needs, and completing operational checklist tasks.
Provide exceptional service to multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns proactively and partner with or escalate issues to the leadership team when appropriate.
Explain how alterations can perfect a gown for an event and promote alteration services and personalization options.
Assist stylists with closing sales by advising customers on gown fit and customization.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they are in pristine condition before delivery.
Respond promptly to customer questions with product and service information and build relationships that support satisfaction and loyalty.
Process special-order pickups and maintain inventory standards, including first-quality merchandise standards.
Ensure alteration pricing follows company standards.
Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning according to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties and tasks assigned by store management.