Seamstress

David's Bridal • North Charleston, SC

21d • $15 - $17 • Onsite

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise while representing the company’s brand. The role includes sewing, fittings, steaming, pressing, and spot cleaning garments; advising customers on fit, customization, and alteration services; and supporting a high-quality shopping experience.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience.

Nice To Haves

• Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
• Prior experience with a computerized point-of-sale (POS) system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person, adapting communication to their needs and resolving concerns.
• Use store systems to manage customer flow and provide a five-star customer experience.
• Maintain service standards and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns and escalate issues to the leadership team when appropriate.
• Explain alteration and personalization services and how alterations can improve a garment’s fit.
• Assist stylists with sales by advising customers on gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
• Respond promptly to customer questions with product and service information.
• Build customer relationships to support satisfaction and loyalty.
• Process special-order pickups and maintain merchandise inventory and first-quality standards.
• Ensure alteration pricing follows company standards.
• Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and accurately process transactions.
• Keep the alterations room clean and well-organized.
• Perform other duties as assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Employee discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile service discounts
• Legal benefits
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED