Seamstress

Davids Bridal•Dallas, TX

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They exemplify friendly, knowledgeable, and technical expertise while providing superior customer service. As members of the store team, they demonstrate the David’s Bridal brand and contribute to a five-star customer experience. The role includes managing fittings and alterations, sewing, steaming, pressing, and spot cleaning garments; advising customers and stylists on gown fit and customization; and ensuring garments meet quality standards before delivery.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to use a computer, electronic devices, and phones for extended periods, and to see at close and far distances, including peripheral vision and depth perception.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person with genuine, friendly enthusiasm; communicate clearly and adapt communication style to customer needs.
Use store systems to manage customer flow and provide a five-star customer experience.
Maintain service levels by completing operational checklist tasks and meeting customers’ emotional and practical needs.
Provide exceptional service to multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns proactively, resolve service issues promptly in accordance with company guidelines, and escalate or partner with leadership when appropriate.
Explain alteration services and personalization options, including how alterations can perfect a dress for an event.
Assist stylists in closing sales by advising customers about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to ensure they are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build relationships that support satisfaction and loyalty.
Process special-order pickups and maintain inventory management and first-quality merchandise standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Support cash-wrap processes and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.