Seamstress

Davids Bridal•Des Moines, IA

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and contribute to the store team and the David’s Bridal brand. The role involves assisting customers with gown fit and customization, promoting alteration services, performing sewing and garment-care work, and helping deliver a high-quality customer experience.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity to use POS terminals, count money, steam garments, use computers, handle phone calls, sew, and perform fittings.
Ability to see near and far, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
Ability to talk to and hear customers.

Nice To Haves

Sewing experience in a bridal and/or special occasion production environment is preferred.
Experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person, communicating clearly and adapting to their needs.
Use store systems to manage customer flow and deliver a five-star customer experience.
Address customer concerns and escalate issues to the leadership team when appropriate.
Explain and promote alteration services and personalization options; advise customers on gown fit and customization.
Assist stylists in closing sales by consulting with customers about gown fit and customization.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to ensure they meet quality standards before delivery.
Respond to customer questions with product and service information and build customer relationships.
Process special-order pickups, maintain inventory standards, and ensure merchandise is first quality.
Ensure alteration pricing meets company standards.
Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning of garments to company standards.
Resolve customer service issues promptly and in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties and tasks assigned by store management.