Seamstress
About The Position
Alterations Specialists complete fittings and alterations to David’s Bridal’s standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled customer service and represent the company’s brand as members of the store team. The role involves guiding customers through alteration and personalization options, supporting stylists with gown-fit and customization consultations, and completing garment alterations and finishing work. Specialists also help maintain store standards, inventory processes, quality control, and an organized alterations room. The position requires customer service across in-person, phone, and virtual interactions, sometimes with multiple customers at once. It includes using store systems and point-of-sale equipment, handling customer concerns, processing transactions, and inspecting garments before delivery. The work has physical demands that include standing, moving around the store, using sewing and garment-care tools, and lifting up to 10 pounds. The posting describes benefits for part-time employees. Pay varies based on factors such as the position, location, training, experience, and internal equity; no specific pay range is provided in the supplied text.
Requirements
- High school diploma or equivalent.
- 1–2 years of prior retail experience in an apparel or specialty-store environment.
- Prior sewing experience.
Nice To Haves
- Sewing experience in a bridal and/or special-occasion production environment is preferred.
- Prior experience with a computerized point-of-sale system is a plus.
Responsibilities
- Welcome customers by phone, virtual chat, and in person, communicating clearly and adapting service to their needs.
- Use store systems to manage customer flow and deliver a high-quality customer experience.
- Maintain service levels and complete operational checklist tasks while meeting customers’ practical and emotional needs.
- Provide service to multiple customers at once and contribute to the store’s customer-service goals.
- Address customer concerns and escalate or partner with leadership when appropriate.
- Explain alteration and personalization services and how they can help perfect a garment for an event.
- Assist stylists with sales by consulting customers about gown fit and customization.
- Maintain store standards and comply with the dress code.
- Greet alterations customers and escort them to and from appointments.
- Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
- Respond to customer questions with product and service information and build customer relationships.
- Process special-order pickups and maintain inventory and merchandise quality standards.
- Ensure alteration pricing follows company standards.
- Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
- Resolve customer-service issues promptly and in accordance with company guidelines.
- Support cash-wrap processes and accurately process transactions.
- Keep the alterations room clean and organized.
- Perform other duties and tasks assigned by store management.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early-pay access
- Referral incentive program
- Employee discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Discount for identity theft protection
- Home and auto insurance discounts
- Mobile service discounts
- Legal benefits
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
