Seamstress

David's Bridal • Eau Claire, WI

8d • $17 - $21

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise while contributing to the store team and representing the David’s Bridal brand. The role includes helping customers understand alteration and personalization options, consulting on fit and customization, and completing sewing, steaming, pressing, and spot cleaning. Specialists also maintain garment quality, customer satisfaction, inventory processes, and an orderly alterations room.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience required, preferably in a bridal or special-occasion production environment.

Nice To Haves

• Prior experience with a computerized POS system.

Responsibilities

• Welcome customers by phone, virtual chat, and in person; communicate clearly, adapt to customer needs, solve problems, and resolve conflicts.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Serve multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns and escalate issues to the leadership team when appropriate.
• Explain alteration and personalization services and how they can help perfect a dress for an event.
• Assist stylists in closing sales by advising customers about gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
• Respond promptly to customer questions with product and service information, and build customer relationships to support satisfaction and loyalty.
• Process special-order pickups and maintain inventory and merchandise quality standards.
• Ensure alteration pricing follows company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues promptly and according to company guidelines.
• Support cash-wrap procedures and process transactions accurately.
• Keep the alterations room clean and organized.
• Perform other duties as assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Early pay access through Dayforce Wallet
• Referral incentive program
• Generous Dream Maker discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Discount for identity theft protection
• Home and auto insurance discounts
• Mobile service discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED