Seamstress

Davids Bridal•Macon, GA

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise, contribute to the store team, and represent the David’s Bridal brand. The role includes handling customer interactions across phone, virtual chat, and in-person channels; advising customers and stylists on fit and customization; and completing alterations and garment-care services. The specialist also supports store operations, customer satisfaction, merchandise quality, and an organized alterations room.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to use POS terminals, count money, steam garments, use computers, and handle telephone calls.
Ability to see at close and distant ranges, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.
Ability to stand, walk, and sit for extended periods; reach; climb stairs; stoop, kneel, crouch, or crawl; bend and twist; move throughout the store; and communicate with and hear customers.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers with friendly enthusiasm by phone, virtual chat, and in person, communicating clearly and adapting to their needs.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels by completing operational checklist tasks and meeting customers’ emotional and practical needs.
Serve multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns, resolving them when appropriate and escalating or partnering with leadership when needed.
Explain and promote alteration services and personalization options in partnership with the alterations team.
Assist stylists in closing sales by advising customers about gown fit and customization.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to verify quality and condition before delivery.
Respond promptly to customer questions with product and service information, and build relationships to support satisfaction and loyalty.
Process special-order pickups and support inventory management and merchandise quality standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning according to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties and tasks assigned by store management.