Seamstress

David's Bridal•Green Bay, WI

8d•$15 - $19

About The Position

Alterations Specialists at David’s Bridal complete fittings and alterations to company standards and report to the Store Manager. They demonstrate friendly, knowledgeable, and technical expertise while providing superior customer service and representing the David’s Bridal brand. The role supports customers across in-person, phone, and virtual interactions, helps stylists consult on gown fit and customization, and contributes to the store’s customer-service and sales goals. The position involves managing fittings and alterations, sewing, steaming, pressing, and spot cleaning garments; inspecting finished items for quality; maintaining the alterations room and store standards; and supporting operational tasks such as inventory management and accurate point-of-sale transactions. The role also requires responding to customer questions and concerns, promoting alteration services and personalization options, and building customer satisfaction and loyalty.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience is required.
Ability to perform fittings and sew to David’s Bridal standards.
Ability to perform the listed physical tasks, including standing, moving throughout the store, using hands and arms to handle tools and objects, and lifting or moving up to 10 pounds.
Ability to see at close and distant ranges, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment.
Prior experience using a computerized POS (Point of Sale) system.

Responsibilities

Welcome customers with genuine, friendly enthusiasm across phone, virtual chat, and in-person interactions; communicate clearly and adapt communication style to customer needs.
Use store systems to manage customer flow and provide a five-star customer experience.
Maintain service levels by completing operational checklist tasks and meeting customers’ emotional and practical needs.
Provide exceptional service to multiple customers at one time and contribute to the store’s customer-service goals.
Address customer concerns confidently and escalate or partner with the leadership team when appropriate.
Explain the role alterations and personalization can play in preparing a dress for an event, and promote available services and options.
Assist stylists with closing sales by consulting customers about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to ensure they meet quality standards before delivery.
Respond promptly to customer questions with product and service information.
Build long-term customer relationships to support satisfaction and loyalty.
Manage inventory processes, including special-order pickups, and ensure merchandise meets first-quality standards.
Ensure alteration pricing follows company standards.
Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and well organized.
Perform other duties and tasks as assigned by store management.

Benefits

Rewarding environment and competitive pay.
Team bonus.
Dayforce Wallet, with early pay access.
Referral incentive program.
Dream Maker discount after the first pay period.
Vision care.
Supplemental insurance for critical illness, hospital indemnity, and accidental injury.
401(k) program.
Discount for identity theft protection.
Home and auto insurance discounts.
Mobile discounts.
Legal benefits through MetLife Hyatt Legal Plans.
Pet insurance.