Seamstress
About The Position
Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service, support the store team, and represent the David’s Bridal brand. The role includes sewing, fittings, steaming, pressing, spot cleaning, quality inspection, and customer guidance on gown fit, customization, alterations, and personalization options. Specialists also help maintain store standards, manage customer flow and alteration appointments, support sales and checkout processes, and resolve customer concerns. The position requires frequent interaction with customers in person, by phone, and through virtual chats. It involves working with sewing and garment-care tasks, store systems, and point-of-sale processes. Physical requirements include standing, walking, sitting, reaching, climbing stairs, bending, kneeling, crouching, moving throughout the store, and lifting or moving up to 10 pounds. Employees must have the dexterity and vision needed for sewing, fittings, garment care, and computer or device use.
Requirements
- High school diploma or equivalent.
- 1–2 years of prior retail experience in an apparel or specialty-store environment.
- Prior sewing experience.
- Ability to perform fittings and sew to David’s Bridal standards.
- Ability to lift or move up to 10 pounds.
- Manual dexterity and visual abilities needed for sewing, garment care, point-of-sale work, computers, and customer interaction.
Nice To Haves
- Prior sewing experience in a bridal or special-occasion production environment.
- Prior experience with a computerized point-of-sale system.
Responsibilities
- Welcome customers by phone, virtual chat, and in person, adapting communication to their needs and resolving concerns.
- Use store systems to manage customer flow and deliver a five-star customer experience.
- Maintain service levels and complete operational checklist tasks while addressing customers’ emotional and practical needs.
- Provide service to multiple customers at once and contribute to the store’s customer-service goals.
- Address customer concerns and escalate issues to the leadership team when appropriate.
- Explain alteration and personalization services and how alterations can improve gown fit for an event.
- Assist stylists with sales by consulting customers on gown fit and customization.
- Maintain store standards and comply with the dress code policy.
- Greet and escort alterations customers to and from appointments.
- Inspect altered, steamed, or pressed garments to verify quality before delivery.
- Respond promptly to customer questions with product and service information.
- Build customer relationships and support satisfaction and loyalty.
- Process special-order pickups and maintain merchandise quality standards.
- Ensure alteration pricing follows company standards.
- Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
- Resolve customer-service issues promptly in accordance with company guidelines.
- Support cash-wrap processes and accurately process transactions.
- Keep the alterations room clean and organized.
- Perform other duties assigned by store management.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early pay access
- Referral incentive program
- Dream Maker employee discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile-service discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
