Seamstress

David's Bridal • Houston, TX

8d • $16 - $20

About The Position

Alterations Specialists complete fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise, help customers with gown fit and customization, and contribute to the store team’s customer-service and sales goals. The role includes managing alterations, fittings, sewing, steaming, pressing, and spot cleaning, as well as maintaining garment quality and an organized alterations room.

The position requires customer interaction in person, by phone, and through virtual chats. Specialists help customers understand alteration and personalization services, address concerns, support sales and transactions, and maintain store standards. The role involves working with multiple customers and using store systems, including computerized point-of-sale equipment.

The job description lists part-time benefits. Physical duties include standing, walking, sitting, moving throughout the store, handling sewing and garment-care tasks, using computers and phones, and lifting or moving up to 10 pounds. A high school diploma or equivalent, 1–2 years of prior retail experience, and prior sewing experience are required.

Requirements

• High school diploma or equivalent degree.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience.
• Ability to perform fittings and sewing to David’s Bridal standards as needed.
• Ability to lift or move up to 10 pounds.
• Manual dexterity to sew, perform fittings, use POS terminals, count money, steam garments, use computers, and handle telephone calls.
• Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
• Ability to talk to and hear customers, see at close and far distances, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

• Prior sewing experience in a bridal or special-occasion production environment is preferred.
• Prior experience with a computerized POS system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person; communicate clearly, adapt to customer needs, solve problems, and resolve conflicts.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ practical and emotional needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns and escalate or partner with leadership when appropriate.
• Explain alteration and personalization services and how alterations can help perfect a dress for an event.
• Assist stylists in closing sales by advising customers about gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
• Respond promptly to customer questions with product and service information.
• Build long-term customer relationships to support satisfaction and loyalty.
• Process special-order pickups and maintain merchandise inventory and first-quality standards.
• Ensure alteration pricing follows company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and accurately process transactions.
• Keep the alterations room clean and well organized.
• Perform other duties and tasks as assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED