Seamstress

Davids Bridal•Saginaw, MI

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise, contribute to the store team, and represent the David’s Bridal brand. The role includes managing customer needs throughout the alterations process, supporting sales through fit and customization consultations, and ensuring garments are ready for delivery in pristine condition. The position involves sewing, fittings, steaming, pressing, and spot cleaning, along with customer service, inventory-related tasks, cash-wrap transactions, and keeping the alterations room clean and organized. Employees must be able to perform the listed physical and manual tasks, including lifting up to 10 pounds and using computers, phones, and point-of-sale equipment.

Requirements

High school diploma or equivalent degree.
1–2 years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to stand, walk, and sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl; bend and twist; and move throughout the store.
Ability to talk to and hear customers.
Manual dexterity to use POS terminals, count money, steam garments, access computers, handle telephone calls, sew, and perform fittings.
Ability to lift and/or move up to 10 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers, electronic devices, and phones for long periods.

Nice To Haves

Prior sewing experience in a bridal and/or special occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt to customer needs, solve problems, and resolve conflicts.
Use store systems to manage customer flow and deliver a five-star customer experience; complete operational checklist tasks and meet customers’ emotional and practical needs.
Provide service to multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns, escalating issues and partnering with leadership when appropriate.
Explain alteration and personalization services, and consult with customers about gown fit and customization to assist stylists in closing sales.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments and follow quality-control guidelines before final delivery.
Respond to customer questions with product and service information, and build relationships that support customer satisfaction and loyalty.
Process special-order pickups and maintain inventory standards, including ensuring merchandise is first quality.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.