Seamstress

Davids Bridal•Altamonte Springs, FL

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They demonstrate friendly, knowledgeable service and technical expertise while contributing to a welcoming, high-quality customer experience and representing the David’s Bridal brand. The role includes advising customers on gown fit and customization, performing sewing and related garment services, and helping the store meet its customer-service goals.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to perform the physical demands of the position, including standing, walking, sitting, reaching, climbing stairs, stooping, kneeling, crouching, crawling, bending, twisting, and moving throughout the store.
Manual dexterity to use POS terminals, count money, steam garments, access computers, handle telephone calls, sew, and perform fittings.
Ability to see at close and distant range, use peripheral vision and depth perception, and look at, read, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt to customers’ needs, solve problems, and resolve conflicts.
Use store systems to manage customer flow and deliver a five-star customer experience while completing operational checklist tasks and meeting customers’ emotional and practical needs.
Provide exceptional service to multiple customers and contribute to the store’s customer-service achievements.
Address customer concerns proactively, resolving them when possible and escalating or partnering with leadership when appropriate.
Explain alteration and personalization services and how alterations can help perfect a gown for an event.
Assist stylists in closing sales by consulting with customers about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build relationships that support customer satisfaction and loyalty.
Manage inventory-related tasks, including special orders and pickups, and ensure merchandise meets first-quality standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and effectively in accordance with company guidelines.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and well organized.
Perform other duties and tasks as assigned by store management.