Seamstress

Davids Bridal•Frisco, TX

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise, support the store team, and represent the David’s Bridal brand. The role includes serving multiple customers, assisting stylists with gown fit and customization, promoting alteration services, and ensuring garments are in pristine condition before delivery. The Seamstress performs alterations, fittings, sewing, steaming, pressing, and spot cleaning; maintains alteration pricing and quality standards; and supports customer service, inventory, special orders, and cash-wrap processes. The role also involves keeping the alterations room clean and organized and completing other tasks assigned by store management. The work requires manual dexterity for sewing, fittings, garment care, and use of point-of-sale and computer equipment, as well as the ability to move throughout the store and lift up to 10 pounds.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity to sew and perform fittings; use POS terminals; count money; steam garments; access computers; and make or receive telephone calls.
Ability to stand, walk, and sit for extended periods; reach; climb stairs; stoop, kneel, crouch, or crawl; bend and twist; and move throughout the store.
Ability to talk to and hear customers.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers, electronic devices, and phones for long periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt to customers’ needs, solve problems, and resolve conflicts.
Use store systems to manage customer flow and help deliver a five-star customer experience.
Maintain service levels by being prepared, welcoming, meeting customer needs, and completing operational checklist tasks.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns confidently and escalate or partner with the leadership team when appropriate.
Explain how alterations can help perfect a dress for an event and promote alteration services and personalization options.
Assist stylists in closing sales by advising customers about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
Respond promptly to customer questions with product and service information and build customer relationships to support satisfaction and loyalty.
Process special orders and pickups, maintain inventory management, and ensure merchandise meets first-quality standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.