Seamstress

David's Bridal • Columbia, SC

8d • $14 - $17

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service, support customers through the alterations process, and contribute to the store team and the David’s Bridal brand. The role includes fitting and sewing garments, steaming, pressing, spot cleaning, inspecting finished items, and supporting sales and store operations. The posting describes the position’s benefits under a Part Time Benefits section.

Requirements

• High school diploma or equivalent degree.
• 1–2 years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience required, preferably in a bridal and/or special-occasion production environment.

Nice To Haves

• Prior experience with a computerized POS (Point of Sale) system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person; communicate clearly, adapt service to customer needs, solve problems, and resolve conflicts.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while addressing customers’ emotional and practical needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns proactively and escalate or partner with the leadership team when appropriate.
• Explain alteration services and personalization options, including how alterations can improve a dress for an event.
• Assist stylists in closing sales by advising customers about gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Follow quality-control guidelines and inspect altered, steamed, or pressed garments before delivery.
• Respond promptly to customer questions with product and service information; build relationships that support customer satisfaction and loyalty.
• Process special-order pickups and maintain inventory and first-quality merchandise standards.
• Ensure alteration pricing follows company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and complete transactions accurately.
• Keep the alterations room clean and well organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental insurance for critical illness, hospital indemnity, and accidental injury
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED