Seamstress

Davids Bridal•Kansas City, MO

19d

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and contribute to a five-star customer experience. As members of the store team, they represent the David’s Bridal brand while helping customers perfect garments for their events. The role includes managing fittings and sewing, steaming, pressing, and spot cleaning garments; advising customers on fit, customization, and alteration options; and supporting stylists with sales. The specialist also helps maintain store standards, alteration pricing, inventory processes, quality control, and an orderly alterations room. The position requires customer-facing service, use of store systems and point-of-sale equipment, and the physical and manual abilities needed to perform fittings and garment work.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience required, preferably in a bridal or special-occasion production environment.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity to sew, perform fittings, use point-of-sale terminals, count money, steam garments, use computers, and handle telephone calls.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
Ability to talk to and hear customers, and to see up close and at a distance, including peripheral vision and depth perception.
Ability to look at, read, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior experience with a computerized point-of-sale system is a plus.

Responsibilities

Welcome customers warmly by phone, virtual chat, and in person, adapting communication to their needs and resolving concerns.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service standards and complete operational checklist tasks while meeting customers’ emotional and practical needs.
Serve multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns and escalate or partner with leadership when appropriate.
Explain alteration services and personalization options, and advise customers on how alterations can perfect garments for their events.
Assist stylists in closing sales by consulting with customers about gown fit and customization.
Maintain store standards and comply with the dress code.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to verify their condition before delivery.
Respond promptly to questions with product and service information and build customer relationships.
Process special-order pickups and support inventory management and merchandise quality standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues in accordance with company guidelines.
Support cash-wrap activities and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties as assigned by store management.