Seamstress

Davids Bridal•Ft. Myers, FL

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise, contribute to the store team, and represent the David’s Bridal brand. The role includes sewing, fitting, steaming, pressing, spot-cleaning, and inspecting garments, as well as helping customers understand alteration and personalization options.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to sew and perform fittings to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to perform the described physical activities, including standing, walking, sitting, reaching, climbing stairs, stooping, kneeling, crouching, crawling, bending, and twisting.
Manual dexterity to use POS terminals, count money, steam garments, access computers, handle telephone calls, sew, and perform fittings.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment.
Prior experience with a computerized POS system.

Responsibilities

Welcome customers by phone, virtual chat, and in person with genuine enthusiasm; communicate clearly, adapt to customer needs, solve problems, and resolve conflict.
Use store systems to manage customer flow and provide a five-star customer experience.
Maintain service levels by being prepared and welcoming, meeting customer needs, and completing operational checklist tasks.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns confidently and escalate issues to the leadership team when appropriate.
Explain alteration and personalization options and how alterations can help perfect a dress for an event.
Assist stylists in closing sales by advising customers about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build customer relationships to support satisfaction and loyalty.
Process special orders and pickups, maintain inventory management, and ensure merchandise meets first-quality standards.
Ensure alteration pricing follows company standards.
Manage alterations, fittings, sewing, steaming, pressing, and spot-cleaning of garments to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties and tasks assigned by store management.