Seamstress

Davids Bridal•Tucson, AZ

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. As members of the store team, they demonstrate the David’s Bridal brand through friendly, knowledgeable service and technical expertise. They provide customer service across in-person, phone, and virtual channels, support sales by advising customers on gown fit and customization, and promote alteration and personalization services. They also manage garment alterations and care, inspect finished garments, maintain the alterations room and merchandise standards, and support store operations and transactions.

Requirements

High school diploma or equivalent.
One to two years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity for sewing, fittings, point-of-sale tasks, money handling, garment steaming, computer use, and telephone calls.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers, electronic devices, and phones for extended periods.
Ability to talk to and hear customers.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized point-of-sale system is a plus.

Responsibilities

Welcome customers with friendly enthusiasm in person, by phone, and through virtual chats; communicate clearly, solve problems, and resolve conflicts.
Use store systems to manage customer flow and deliver a five-star customer experience while meeting operational checklist and service-level expectations.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns and partner with or escalate issues to the leadership team when appropriate.
Explain and promote alteration services and personalization options, and consult with customers about gown fit and customization to assist stylists in closing sales.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality guidelines and are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build relationships that support customer satisfaction and loyalty.
Process special-order pickups and maintain inventory standards, including first-quality merchandise.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning according to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and complete transactions accurately.
Keep the alterations room clean and organized.
Perform other duties and tasks assigned by store management.