Seamstress

David's Bridal•Plymouth Meeting, PA

25d•$17 - $19•Onsite

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They represent the brand through friendly, knowledgeable service and technical expertise, helping customers achieve the right fit and customization for their events. The role is part of the store team and supports customer satisfaction, sales, and store operations. The position involves serving customers in person, by phone, and through virtual chats; managing customer flow; coordinating alterations appointments; advising on gown fit and customization; and performing sewing, fittings, steaming, pressing, and spot cleaning. The employee also checks garment quality before delivery, manages alteration-related orders and inventory, supports sales and cash-wrap processes, resolves service concerns, and keeps the alterations room clean and organized. Duties may vary and may include other tasks assigned by store management. The job requires frequent use of hands and manual dexterity for sewing, fittings, POS transactions, garment care, and computer or phone use. Physical activities may include standing, walking, sitting, reaching, climbing stairs, bending, twisting, stooping, kneeling, crouching, crawling, and moving throughout the store. The employee must be able to lift or move up to 10 pounds and use close, distance, peripheral, and depth vision.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience required, preferably in a bridal or special-occasion production environment.
Ability to perform sewing and fittings to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to use POS terminals, computers, electronic devices, and phones, and to perform garment-care tasks requiring manual dexterity.

Nice To Haves

Prior experience with a computerized POS system.

Responsibilities

Welcome customers with friendly enthusiasm in person, by phone, and through virtual chats; communicate clearly and adapt service to customer needs.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels by completing operational checklist tasks and meeting customers’ emotional and practical needs.
Provide service to multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns and escalate or partner with leadership when appropriate.
Explain and promote alteration services and personalization options.
Assist stylists in closing sales by advising customers about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments and verify their condition before delivery.
Respond promptly to customer questions with product and service information; build relationships that support satisfaction and loyalty.
Process special-order pickups and maintain inventory and merchandise quality standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties assigned by store management.

Benefits

Rewarding environment and competitive pay.
Team bonus.
Dayforce Wallet early-pay access.
Referral incentive program.
Generous Dream Maker discount after the first pay period.
Vision care.
Supplemental insurance for critical illness, hospital indemnity, and accidental injury.
401(k) program.
Discount for identity theft protection.
Discounts for home and auto insurance.
Mobile-service discounts.
Legal benefits through MetLife Hyatt Legal Plans.
Pet insurance.