Seamstress

Davids Bridal•West Palm Beach, FL

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal’s high standards and report to the Store Manager. They demonstrate friendly, knowledgeable service and technical expertise, provide superior customer service, and contribute to the store team by representing the David’s Bridal brand. The role includes welcoming and assisting customers across phone, virtual chat, and in-person interactions; managing customer flow and service needs; explaining alteration and personalization services; and helping stylists close sales by advising customers on gown fit and customization. Alterations Specialists perform fittings, sewing, steaming, pressing, and spot cleaning, inspect garments before delivery, maintain alteration pricing and quality standards, and help resolve customer concerns. They also support store operations, including inventory management, special-order pickups, cash-wrap processes, and maintaining a clean, organized alterations room.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to perform the described physical tasks, including standing, walking, sitting, reaching, climbing stairs, bending, twisting, stooping, kneeling, crouching, or crawling, and moving throughout the store.
Manual dexterity to use POS terminals, count money, steam garments, access computers, handle telephone calls, sew, and perform fittings.
Ability to see near and far, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt to customer needs, solve problems, and resolve conflicts.
Use systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels by being prepared, welcoming, meeting customer needs, and completing operational checklist tasks.
Provide exceptional service to multiple customers at a time and contribute to the store’s customer-service goals.
Address customer concerns proactively and partner with leadership when escalation is appropriate.
Explain alteration and personalization services and how alterations can perfect a dress for an event.
Assist stylists in closing sales by advising customers on gown fit and customization.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
Respond promptly to customer questions with product and service information and build relationships that support customer satisfaction and loyalty.
Process special-order pickups and maintain inventory and merchandise quality standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties assigned by store management.