Seamstress

David's Bridal • Rockford, IL

8d • $17 - $21 • Onsite

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled customer service and represent the David’s Bridal brand as members of the store team. The role includes tailoring and customizing garments, helping customers understand alteration and personalization options, supporting stylists with gown-fit consultations, and ensuring each garment is in pristine condition before delivery.

The position also involves welcoming and assisting customers across in-person, phone, and virtual interactions; managing customer flow and service needs; resolving concerns; supporting sales and store operations; processing special orders and pickups; and maintaining an organized alterations room. Physical duties include standing, walking, sitting, reaching, climbing stairs, bending, kneeling, crouching, sewing, using store systems and equipment, and lifting or moving up to 10 pounds. The posting lists part-time benefits and requires a high school diploma or equivalent, prior retail experience, and sewing experience.

Requirements

• High school diploma or equivalent degree.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience.
• Ability to perform fittings and sewing to David’s Bridal standards.
• Ability to lift or move up to 10 pounds and perform the physical tasks listed in the posting.
• Manual dexterity to sew, perform fittings, use POS terminals, count money, steam garments, access computers, and handle telephone calls.

Nice To Haves

• Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
• Prior experience with a computerized POS system is a plus.

Responsibilities

• Welcome customers with friendly enthusiasm in person, by phone, and through virtual chats; communicate clearly and adapt to customer needs.
• Use store systems to manage customer flow and provide a five-star customer experience.
• Maintain service levels by completing operational checklist tasks and meeting customers’ emotional and practical needs.
• Provide service to multiple customers at once and contribute to the store’s customer-service goals.
• Address customer concerns and escalate or partner with leadership when appropriate.
• Explain alteration and personalization services and how alterations can improve a garment’s fit for an event.
• Assist stylists with sales by consulting customers on gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
• Respond promptly to customer questions with product and service information; build customer relationships and loyalty.
• Process special-order pickups and maintain merchandise quality standards.
• Ensure alteration pricing follows company standards.
• Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer service issues promptly and in accordance with company guidelines.
• Support cash-wrap activities and process transactions accurately.
• Keep the alterations room clean and organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet early pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED