Seamstress

David's Bridal • Des Moines, IA

8d • $15 - $19

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise, represent the David’s Bridal brand, and support a five-star customer experience. The role includes advising customers and stylists on fit, customization, and alteration options, as well as sewing, steaming, pressing, spot cleaning, and inspecting garments before delivery. It also supports store operations, including customer flow, sales, transactions, inventory, and maintaining an orderly alterations room.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience.
• Ability to perform fittings and sewing to David’s Bridal standards.
• Ability to lift and/or move up to 10 pounds.
• Manual dexterity for sewing, fittings, point-of-sale tasks, money handling, steaming garments, computer use, and telephone calls.
• Ability to use a computer, electronic devices, and phones for extended periods and to see at close and far distances, including peripheral vision and depth perception.

Nice To Haves

• Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
• Prior experience with a computerized point-of-sale system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person; communicate clearly, adapt service to customer needs, solve problems, and resolve conflicts.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns proactively and escalate or partner with leadership when appropriate.
• Explain and promote alteration services and personalization options.
• Assist stylists with closing sales by advising customers about gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments for quality and pristine condition before delivery.
• Respond promptly to customer questions with product and service information; build customer relationships and loyalty.
• Process special-order pickups and maintain inventory and merchandise quality standards.
• Ensure alteration pricing follows company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer service issues promptly and in accordance with company guidelines.
• Support cash-wrap procedures and process transactions accurately.
• Keep the alterations room clean and organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet early pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED