Seamstress

David's Bridal • Syracuse, NY

8d • $19 - $23 • Onsite

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and help deliver a five-star customer experience. The role supports the store team by advising customers on garment fit and customization, promoting alteration and personalization services, and assisting stylists with sales. It also includes sewing, steaming, pressing, spot cleaning, quality inspection, inventory-related tasks, accurate transactions, and maintaining an organized alterations room.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience.
• Ability to perform sewing and fittings to David’s Bridal standards.
• Ability to lift and/or move up to 10 pounds and meet the physical demands described, including standing, walking, reaching, bending, and moving throughout the store.
• Manual dexterity to sew, perform fittings, use POS terminals and computers, handle money, steam garments, and use phones and other electronic devices.
• Ability to see at close and far distances, use peripheral vision and depth perception, and read and use computers, electronic devices, and phones for extended periods.

Nice To Haves

• Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
• Experience with a computerized POS system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person; communicate clearly, solve problems, and resolve conflicts.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns and escalate or partner with leadership when appropriate.
• Explain alteration and personalization services and how they can help prepare a dress for an event.
• Assist stylists with sales by advising customers about gown fit and customization.
• Maintain store standards and comply with the dress code policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments for quality and pristine condition before delivery.
• Respond promptly to customer questions with product and service information, and build customer relationships that support satisfaction and loyalty.
• Process special-order pickups and help maintain merchandise inventory and first-quality standards.
• Ensure alteration pricing follows company standards.
• Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning according to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and accurately process transactions.
• Keep the alterations room clean and well organized.
• Perform other duties assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental insurance for critical illness, hospital indemnity, and accidental injury
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED