Seamstress

Davids Bridal•Grand Rapids, MI

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal’s high standards and report to the Store Manager. They exemplify friendly, knowledgeable service and technical expertise while providing superior customer service. As members of the store team, they represent the David’s Bridal brand and contribute to a five-star customer experience. The role includes managing alterations, fittings, sewing, steaming, pressing, and spot cleaning; advising customers about gown fit, customization, and alteration services; and ensuring garments meet quality standards before delivery. Alterations Specialists also support store operations, customer relationships, inventory management, and accurate point-of-sale transactions.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to perform the listed physical activities, including standing, walking, sitting, reaching, climbing stairs, bending, twisting, stooping, kneeling, crouching, or crawling, and moving throughout the store.
Manual dexterity to use POS terminals, count money, steam garments, access computers, handle telephone calls, sew, and perform fittings.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers, electronic devices, and phones for long periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment.
Prior experience with a computerized point-of-sale (POS) system.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt to customers’ needs, solve problems, and resolve conflicts.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns proactively, escalating issues and partnering with the leadership team when appropriate.
Explain the role of alterations in perfecting a dress and promote alteration services and personalization options.
Assist stylists in closing sales by advising customers on gown fit and customization.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to verify they are in pristine condition before delivery.
Respond promptly to customer questions with product and service information and build relationships that support satisfaction and loyalty.
Process special-order pickups and maintain inventory standards, including first-quality merchandise.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties and tasks as assigned by store management.