Seamstress

David's Bridal • Watchung, NJ

8d • $19 - $23

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and contribute to the store team and the David’s Bridal brand. The role combines garment alterations and fittings with customer service, sales support, store operations, and inventory responsibilities. The position requires a high school diploma or equivalent, 1–2 years of prior retail experience in an apparel or specialty store, and prior sewing experience, preferably in bridal or special-occasion production. Prior experience with a computerized POS system is a plus.

The role involves physical activity such as standing, walking, sitting, reaching, climbing stairs, bending, and moving throughout the store. It also requires manual dexterity for sewing, fittings, steaming garments, using POS terminals and computers, and handling customer communications. Employees may need to lift or move up to 10 pounds and use vision and electronic devices for extended periods.

Part-time benefits listed include competitive pay, team bonus, early pay access through Dayforce Wallet, referral incentives, a Dream Maker discount, vision care, supplemental insurance, a 401(k) program, and various insurance and legal-benefit discounts. The posted base pay range varies by state and is not specified in the description.

Requirements

• High school diploma or equivalent degree.
• 1–2 years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience.
• Ability to perform fittings and sewing to David’s Bridal standards.
• Ability to stand, walk, and sit for extended periods; reach; climb stairs; stoop, kneel, crouch, or crawl; bend and twist; and move throughout the store.
• Manual dexterity for sewing, fittings, POS use, counting money, steaming garments, computer use, and telephone calls.
• Ability to lift or move up to 10 pounds.
• Ability to see at close and far distances and use peripheral vision and depth perception; ability to read and use computers, electronic devices, and phones for extended periods.

Nice To Haves

• Sewing experience in a bridal or special-occasion production environment.
• Prior experience with a computerized POS system.

Responsibilities

• Welcome customers with friendly enthusiasm in person, by phone, and through virtual chats; communicate clearly, adapt to customer needs, solve problems, and resolve conflicts.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Serve multiple customers at one time and contribute to the store’s customer-service goals.
• Address customer concerns proactively and partner with or escalate issues to the leadership team when appropriate.
• Explain the role of alterations in achieving the desired fit, and promote alteration services and personalization options.
• Assist stylists with closing sales by consulting customers on gown fit and customization.
• Maintain store standards and comply with the dress code policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
• Respond promptly to customer questions with product and service information.
• Build customer relationships to meet or exceed satisfaction and loyalty goals.
• Process special-order pickups and support inventory management and merchandise quality standards.
• Ensure alteration pricing follows company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and accurately process transactions.
• Keep the alterations room clean and well organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED