Seamstress
About The Position
Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, and technically skilled customer service while representing the company’s brand. The role supports customers throughout their alterations appointments, advises on fit and customization, and helps create a high-quality shopping experience. It also includes sewing and garment care, maintaining alteration-room standards, supporting store operations, and assisting with customer transactions and service issues.
Requirements
- High school diploma or equivalent.
- 1–2 years of prior retail experience in an apparel or specialty-store environment.
- Prior sewing experience.
- Ability to perform fittings and sew to David’s Bridal standards.
- Ability to lift and/or move up to 10 pounds.
- Manual dexterity for sewing, fittings, steaming garments, POS use, handling money, computer use, and telephone calls.
- Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
- Ability to see near and far, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.
Nice To Haves
- Prior sewing experience in a bridal and/or special-occasion production environment.
- Prior experience with a computerized POS system.
Responsibilities
- Welcome customers by phone, virtual chat, and in person; communicate clearly and adapt to customers’ needs, solve problems, and resolve conflict.
- Use store systems to manage customer flow and deliver a five-star customer experience.
- Maintain service levels by completing operational checklist tasks and meeting customers’ emotional and practical needs.
- Serve multiple customers at once and contribute to the store’s customer-service goals.
- Address customer concerns and escalate or partner with leadership when appropriate.
- Explain alteration and personalization services and how they can help perfect a garment for an event.
- Assist stylists with closing sales by advising customers on gown fit and customization.
- Maintain store standards and comply with the dress code policy.
- Greet and escort alterations customers to and from appointments.
- Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
- Respond promptly to customer questions with product and service information, and build relationships that support satisfaction and loyalty.
- Process special-order pickups and maintain merchandise inventory and first-quality standards.
- Ensure alteration pricing follows company standards.
- Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
- Resolve customer-service issues promptly and in accordance with company guidelines.
- Support cash-wrap processes and accurately process transactions.
- Keep the alterations room clean and organized.
- Perform other duties and tasks assigned by store management.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early-pay access
- Referral incentive program
- Dream Maker discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
