Seamstress

Davids Bridal•Las Vegas, NV

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal’s standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled customer service and contribute to the store team and the David’s Bridal brand. The role involves serving multiple customers, advising on gown fit and customization, promoting alterations and personalization services, and ensuring garments are in pristine condition before delivery. Specialists also handle alteration pricing, inventory-related tasks, transactions, and upkeep of the alterations room.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to perform the physical demands of the role, including standing, walking, sitting, reaching, climbing stairs, bending, twisting, stooping, kneeling, crouching, or crawling, and moving throughout the store.
Manual dexterity to use POS terminals, count money, steam garments, access computers, handle phone calls, sew, and perform fittings.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized POS system.

Responsibilities

Welcome customers by phone, virtual chat, and in person with genuine, friendly enthusiasm; communicate clearly, adapt to customers’ needs, solve problems, and resolve conflicts.
Use store systems and operational checklists to manage customer flow and deliver a five-star customer experience.
Serve multiple customers at a time and contribute to the store’s customer-service goals.
Address customer concerns and partner with or escalate issues to the leadership team when appropriate.
Explain the role alterations can play in perfecting a gown and promote alteration services and personalization options.
Assist stylists in closing sales by advising customers on gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build relationships that support customer satisfaction and loyalty.
Process special-order pickups and support inventory management while ensuring merchandise meets first-quality standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and well organized.
Perform other duties as assigned by store management.