Seamstress

David's Bridal • Miamisburg, OH

7d • $15 - $19 • Onsite

About The Position

Seamstress Tailor Sewing Specialists complete customer fittings and garment alterations to David’s Bridal standards. Reporting to the Store Manager, they provide friendly, knowledgeable, technically skilled service and contribute to the store team’s customer-service standards and brand experience. The role includes sewing, fittings, steaming, pressing, and spot cleaning, as well as consulting with customers and stylists about gown fit, customization, and alteration services.

The specialist supports customer flow, sales, inventory, transactions, and store standards while ensuring altered garments are inspected and in pristine condition before delivery. They maintain a clean, organized alterations room and perform other duties assigned by store management.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience required, preferably in a bridal and/or special-occasion production environment.

Nice To Haves

• Prior experience with a computerized POS (Point of Sale) system.

Responsibilities

• Welcome customers by phone, virtual chat, and in person; communicate clearly, solve problems, and resolve conflicts.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while addressing customers’ emotional and practical needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns proactively and escalate or partner with leadership when appropriate.
• Explain alteration and personalization services and how alterations can help perfect a dress for an event.
• Assist stylists with closing sales by advising customers about gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, and pressed garments to ensure quality and pristine condition before delivery.
• Respond promptly to customer questions with product and service information; build relationships that support satisfaction and loyalty.
• Process special-order pickups and support inventory management and merchandise quality standards.
• Ensure alteration pricing follows company standards.
• Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and accurately process transactions.
• Keep the alterations room clean and organized.
• Perform duties and tasks assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED