Seafreight Export Coordinator

Hellmann Worldwide Logistics•Miami, FL

1d•$25 - $32

About The Position

The Seafreight Export Coordinator coordinates product shipments to ensure service commitments are achieved and maintained in accordance with client requirements and company objectives. The role serves as a liaison with customers, vendors, and government agencies for seafreight export activities. The position has no direct reports. Hellmann describes its culture as centered on Caring, Entrepreneurial, Forward-Thinking, and Reliable values. The company has around 10,000 employees in more than 200 locations worldwide. The stated base compensation range is $25.00 to $32.00. Compensation decisions consider skills, experience, job location, internal pay equity, and job architecture. The posting also mentions health and welfare programs, a 401(k) retirement savings plan, tuition assistance opportunities, and incentive compensation for eligible positions.

Requirements

An associate degree from a two-year college, or an equivalent combination of education and work experience in lieu of the education requirement.
A high school diploma or GED.
Organizational skills.
Time management and prioritization skills.
A customer-focused approach.
Adaptability and flexibility in a high-pressure environment.
Interpersonal skills.
Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint), email, and the internet.
Written and verbal communication skills in English.
Ability to calculate figures and amounts such as freight rates, discounts, and percentages.

Nice To Haves

One to three years of previous experience in the freight forwarding industry.
Completion of an industry-related course.
Proficiency in world geography, shipping documentation, and Incoterms.

Responsibilities

Manage shipment-level communication between Hellmann and customers, carriers, and vendors, including updates about delays, billing, shipment requests, and shipping instructions.
Process shipments according to company standard operating procedures, customer requirements, and regulatory requirements.
Perform credit checks before arranging transportation.
Place and process customer booking requests in accordance with service-level agreements and routing guides to maximize profitability.
Proactively schedule bookings for recurring customers to ensure adequate truck and vessel capacity.
Dispatch Hellmann-arranged pickups or communicate the necessary information to the shipper or carrier for pickups not arranged by Hellmann.
Submit insurance purchase requests when requested.
Secure required commercial and regulatory documentation and verify its validity.
Ensure related addresses and contacts are entered and checked for Denied Party Screening (DPS).
Send shipping instructions to the carrier before the cutoff.
Verify and confirm additional charges, such as driver waiting time, demurrage, and detention.
Enter and update required milestone tracking events within the area of responsibility.
Create the Master Agent Settlement / Profit Share Invoice.
Archive additional documentation and audit shipment files for accuracy and completeness.
Promptly communicate additional charges to customers to help prevent disputed invoices.
Ensure timely transfer of shipments to the destination office and communicate with the destination office.
Escalate recurring carrier or vendor service issues to the supervisor.
Consult the supervisor before agreeing to non-standard services or pricing.
Develop and maintain customer standard operating procedures in conjunction with Account Management and Sales.
Identify client trends, such as volume increases or decreases, and escalate them as necessary.
Maintain service relationships with customers, carriers, and vendors.
Monitor customer profitability and proactively escalate concerns to product and sales management so quoted services and pricing can be adjusted.
Perform other duties as assigned.