Seafreight Import Coordinator

Hellmann Worldwide Logistics•Chicago, IL

5d•$30 - $34

About The Position

The Seafreight Import Coordinator coordinates product shipments to meet service commitments and client requirements while supporting company objectives. The position serves as a liaison with customers, vendors, and government agencies for seafreight import activities. It handles shipment communications and processing, maintains customer and service records, coordinates arrival notices and deliveries, tracks shipment milestones, and helps ensure regulatory and procedural compliance. The position does not supervise direct reports.

Requirements

Associate’s Degree from a two-year college, or equivalent work experience or a combination of education and work experience in lieu of the education requirement.
High school diploma or GED.
Strong organizational skills.
Time management and prioritization skills.
Customer-focused approach.
Ability to adapt and work flexibly in a high-pressure environment.
Interpersonal skills.
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint, as well as email and the Internet.
Proficient written and verbal communication skills in English.
Ability to calculate figures and amounts such as freight rates, discounts, and other percentages.

Nice To Haves

One to three years of previous freight forwarding industry experience is preferred.
Completion of an industry-related course is an asset.
Proficiency in world geography, shipping documentation, and Incoterms is preferred.

Responsibilities

Handle shipment-level communications between Hellmann and customers, carriers, and vendors, including delays, shipment status inquiries, arrival notices, and billing.
Escalate recurring carrier and vendor service issues to the Supervisor.
Maintain service relationships with customers, carriers, vendors, and other Hellmann offices.
Ensure compliance with applicable internal and external standard operating procedures and regulatory requirements.
Consult with the Supervisor before agreeing to non-standard services or pricing.
Ensure customers are properly set up and maintained in company systems, including powers of attorney, credit applications, and billing profiles.
Develop and maintain customer standard operating procedures in coordination with Account Management and Sales.
Process shipments in compliance with company procedures and customer and regulatory requirements, including applicable Hellmann policies, original bills of lading, letters of credit, and certificates of origin.
Perform credit checks before arranging transportation.
Submit insurance purchase requests when requested.
Verify and confirm additional charges, such as driver waiting time, demurrage, and detention, and promptly communicate them to customers to prevent invoice disputes.
Obtain or retrieve the carrier Arrival Notice.
Create Broker Arrival Notices and forward them to HWL Trade Services or an outside broker within the KPI timeframe.
Dispatch Hellmann-arranged deliveries or provide necessary information to the carrier or consignee for deliveries not arranged by Hellmann.
Send Customer Arrival Notices.
Collaborate with Trade Services to arrange inspections when required.
Ensure the carrier and CFS are paid and have the required documentation for timely freight availability and release.
Enter and update required milestone tracking events within the area of responsibility.
Perform other duties as assigned.