Seafreight Import Coordinator

Hellmann•Chicago, IL

About The Position

The Seafreight Import Coordinator coordinates product shipments to ensure service commitments are achieved and maintained in accordance with client requirements and company objectives. The role serves as a liaison with customers, vendors, and government agencies for seafreight import activities. The position has a base compensation range of $30.00 to $34.00. Hellmann also offers health and welfare programs, a 401(k) retirement savings plan, tuition assistance opportunities, and incentive compensation for eligible positions. Salary determination considers skills, experience, job location, internal pay equity, and job architecture. This position does not supervise direct reports. The work environment is similar to an office setting with various office equipment. Hellmann states that inclusion and social diversity are firmly anchored values in its corporate culture.

Requirements

Associate’s degree from a two-year college, equivalent work experience, or an equivalent combination of education and work experience; a high school diploma or GED is also listed.
Organizational skills.
Time management and prioritization skills.
Customer-focused approach.
Adaptability and flexibility in a high-pressure environment.
Interpersonal skills.
Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint), email, and the internet.
Proficient written and verbal communication skills in English.
Ability to calculate figures and amounts such as freight rates, discounts, and other percentages.

Nice To Haves

One to three years of previous experience in the freight forwarding industry is preferred.
Completion of an industry-related course is an asset.
Proficiency in world geography, shipping documentation, and Incoterms is preferred.

Responsibilities

Handle shipment-level communications between Hellmann and customers, carriers, and vendors, including delays, shipment status inquiries, arrival notices, and billing.
Escalate recurring carrier and vendor service issues to the Supervisor.
Maintain service relationships with customers, carriers, vendors, and other Hellmann offices.
Ensure compliance with applicable internal and external standard operating procedures and regulatory requirements.
Consult with the Supervisor before agreeing to non-standard services or pricing.
Ensure customers are properly set up and maintained in company systems, including powers of attorney, credit applications, and billing profiles.
Develop and maintain customer standard operating procedures in conjunction with Account Management and Sales.
Process shipments in compliance with company procedures and customer and regulatory requirements, including Hellmann policies, original bills of lading, letters of credit, and certificates of origin.
Perform credit checks before arranging transportation.
Submit insurance purchase requests when requested.
Verify and confirm additional charges, such as driver waiting time, demurrage, and detention.
Promptly communicate additional charges to customers to prevent disputed invoices.
Obtain or retrieve the carrier’s Arrival Notice.
Create Broker Arrival Notices and pass them to HWL Trade Services or an outside broker within KPI.
Dispatch Hellmann-arranged deliveries or communicate necessary information to the carrier or consignee for deliveries not arranged by Hellmann.
Send Customer Arrival Notices.
Collaborate with Trade Services to arrange inspections when required.
Ensure the carrier and CFS are paid and have the documentation needed for timely freight availability or release.
Enter and update required milestone-tracking events within the area of responsibility.
Perform other duties as assigned.