Import Coordinator- Nashville

Aston Carter • La Vergne, TN

2d • $22 - $26 • Onsite

About The Position

The Import Coordinator (Import Operations Customer Service Representative) manages international cargo arriving into the United States while delivering customer service. The role works with importers, U.S. Customs, transportation providers, and Participating Government Agencies to prepare and clear shipments, coordinate their movement, and meet applicable customer, agency, and company requirements. It also handles shipment data, import documentation, tracking, customer communication, and related order entry, dispatch, and invoicing activities. The position is based in an in-office import operations and logistics setting and requires frequent communication by phone and email, careful recordkeeping, and the ability to manage competing priorities in a fast-paced environment.

Requirements

• Excellent verbal and written communication skills.
• Strong customer service skills and meticulous follow-up.
• Ability to work effectively in a fast-paced environment.
• Ability to multitask, prioritize responsibilities, and manage time efficiently.
• Strong accuracy and attention to detail.
• Organized and efficient approach to documentation and shipment workflows.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Proficiency using the internet for research and web-based systems.
• Experience clearing air, ocean, truck, and rail cargo through U.S. Customs.
• Familiarity with logistics, import operations, and freight forwarding processes.
• Experience with data entry and documentation for import shipments.
• Ability to use email professionally for customer and internal communication.
• Ability to use cargo tracking software to monitor and report shipment status.

Nice To Haves

• Experience working with freight forwarders and ocean import operations.
• Background in dispatch, invoicing, and order entry within a logistics or import environment.
• Knowledge of bills of lading and other import-related documentation.
• Experience with Cargowise (CW1) software.
• Comfort working with air, ocean, truck, and rail transportation modes.

Responsibilities

• Work with importers and U.S. Customs to prepare, transmit, clear, examine, and deliver international cargo arriving in the United States.
• Coordinate with airlines, steamship lines, and trucking companies to facilitate shipment movement into the United States.
• Collaborate with Participating Government Agencies, including FDA, FCC, DOT, Fish & Wildlife, and EPA, to ensure proper cargo clearance.
• Follow customer standard operating procedures, applicable agency regulations, and internal company standards.
• Enter, upload, and compile shipment importation data and commercial invoice information in company software for transmission to U.S. Customs.
• Perform preliminary Entry Summary audits to support accurate and compliant customs entries.
• Partner with clients to understand and fulfill U.S. Customs entry requirements for their shipments.
• Manage import shipment documentation, including bills of lading and other required paperwork.
• Use cargo tracking software to monitor shipment status and provide timely updates to customers and internal stakeholders.
• Communicate professionally with customers, carriers, and internal teams to resolve issues and provide proactive updates.
• Support order entry, dispatch, and invoicing activities related to freight and import operations.
• Maintain organized records and documentation to support compliance and efficient workflows.
• Handle other duties and projects as assigned to support the import operations team.

Benefits

• Medical, dental, and vision coverage, if eligible.
• Critical illness, accident, and hospital coverage, if eligible.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
• Voluntary life insurance and AD&D coverage for employees and dependents, if eligible.
• Short- and long-term disability coverage, if eligible.
• Health Spending Account (HSA), if eligible.
• Transportation benefits, if eligible.
• Employee Assistance Program, if eligible.
• Time off/leave, including PTO, vacation, or sick leave, if eligible.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed