Seafood/Lead Clerk

Kroger•Ellensburg, WA

About The Position

The Seafood/Lead Clerk directs and supervises the Meat/Seafood department’s functions, duties, and activities while supporting daily operations. The role focuses on delivering exceptional customer service, maintaining a safe and clean environment, and encouraging associates to meet customer and company goals. The clerk demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position includes leading and developing associates, managing department performance and scheduling, maintaining inventory and promotional plans, and ensuring compliance with food safety, labeling, and other applicable requirements. It also involves serving customers directly by cutting seafood to their requests, offering samples, sharing specials, and preparing foods according to instructions and temperature logs.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Current food handlers permit once employed.
Adequate knife-handling skills and knife speed.

Nice To Haves

High school education or equivalent.
Management experience.
Knowledge of cutting, traying, wrapping, and labeling.
Seafood experience.
Retail experience.
Second language skills in speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop adequate scheduling to manage customer volume throughout hours of operation.
Train and develop associates and participate in the performance appraisal process.
Adhere to local, state, and federal laws and company guidelines.
Cut seafood to customers’ requests using proper cutting equipment.
Offer product samples and inform customers of meat and seafood specials.
Prepare foods according to food temperature logs and cooking instructions.
Develop and implement a department business plan.
Understand the store layout and locate products.
Create and execute sales promotions with store management and implement the department’s promotional plan.
Stay current with present, future, seasonal, and special ads.
Monitor and control department expenses.
Monitor inventory and stocking conditions and note inventory discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Comply with country-of-origin labeling requirements and regulations.
Plan, organize, and supervise the inventory process.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines.
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential functions of the position with or without reasonable accommodation.