Seafood/Lead Clerk

Kroger•Caldwell, ID

About The Position

The Seafood/Lead Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role directs and supervises functions, duties, and activities for the Meat/Seafood department and supports its day-to-day operations. The clerk embraces the Customer 1st strategy, encourages associates to provide excellent service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position combines department leadership and customer service with seafood preparation, inventory, merchandising, scheduling, and food-safety responsibilities. The clerk works cooperatively in a fast-paced and sometimes stressful environment and must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Current food handlers permit once employed.
Adequate knife-handling skills and knife speed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Knowledge of cutting, traying, wrapping, and labeling.
Seafood experience.
Retail experience.
Second language skills (speaking, reading, and/or writing).

Responsibilities

Promote trust and respect among associates; communicate company, department, and job-specific information; and encourage teamwork toward store and company goals.
Set department performance goals and empower associates to meet or exceed them.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates, and participate in the performance appraisal process.
Follow local, state, and federal laws and company guidelines.
Cut seafood to customer requests using proper cutting equipment, offer product samples, and inform customers about meat and seafood specials.
Prepare foods according to food-temperature logs and cooking instructions.
Develop and implement a department business plan and create and execute sales promotions with store management.
Implement the department’s promotional plan and stay current with present, future, seasonal, and special advertisements.
Monitor and control department expenses.
Monitor inventory and stocking conditions, note discrepancies, and plan, organize, and supervise inventory processes.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Comply with country-of-origin labeling requirements and regulations.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Follow food-safety regulations and guidelines; maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Manage conflict reasonably, nonconfrontationally, and cooperatively; act honestly and with integrity regarding customer and business information; and follow directions and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.