Seafood/Lead Clerk

Kroger•Mechanicsville, VA

About The Position

The Seafood/Lead Clerk creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role directs and supervises functions and activities in the Meat/Seafood department while supporting its day-to-day operations. The clerk promotes the Customer 1st strategy and the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position includes leading and developing associates, managing department schedules and performance goals, overseeing inventory and promotional activities, and ensuring compliance with company policies and applicable laws. It also involves serving customers by cutting seafood to their requests, offering product samples, sharing information about specials, and preparing foods according to instructions and temperature logs.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Current food handler’s permit once employed.
Adequate knife-handling skills and knife speed.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Knowledge of cutting, traying, wrapping, and labeling.
Seafood experience.
Retail experience.
A second language, in speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates; communicate company, department, and job-specific information; and encourage teamwork toward store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates, participate in performance appraisals, and train associates on inventory, stocking, and Computer Assisted Ordering.
Follow local, state, and federal laws and company guidelines.
Cut seafood to customer requests using proper cutting equipment; offer product samples; and inform customers of meat and seafood specials.
Prepare foods according to food temperature logs and cooking instructions.
Develop and implement a department business plan and create and execute sales promotions with store management.
Implement the department’s promotional plan and stay current with present, future, seasonal, and special ads.
Monitor and control department expenses and maintain awareness of inventory and stocking conditions, noting discrepancies.
Schedule price changes and update shelf tags and promotional signs.
Comply with country-of-origin labeling requirements and regulations.
Plan, organize, and supervise the inventory process.
Follow food safety regulations and guidelines; maintain proper case and cooler temperatures and temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek help when needed to resolve issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.