SEAFOOD/LEAD CLERK

The Kroger Co.•Caldwell, ID

About The Position

The Seafood Lead Clerk creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role directs and supervises the functions, duties, and activities of the Meat/Seafood department while supporting its day-to-day operations. The clerk supports the Customer 1st strategy, encourages associates to provide excellent customer service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Obtain a current food handlers permit once employed.
Adequate knife-handling skills and knife speed.

Nice To Haves

High school education or equivalent.
Management experience.
Knowledge of cutting, traying, wrapping, and labeling.
Seafood experience.
Retail experience.
A second language, including speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop schedules to manage customer volume throughout operating hours.
Train and develop associates in their jobs and participate in performance appraisals.
Follow local, state, and federal laws and company guidelines.
Cut seafood to customers’ requests using proper cutting equipment.
Offer product samples and inform customers about meat and seafood specials.
Prepare foods according to food temperature logs and cooking instructions.
Develop and implement a department business plan to achieve desired results.
Understand the store layout and locate products.
Create and execute sales promotions with store management and implement the department’s periodic promotional plan.
Stay current with present, future, seasonal, and special advertisements.
Monitor and control department expenses.
Monitor inventory and stocking conditions and note discrepancies.
Schedule price changes and update shelf tags and promotional signs daily, weekly, and monthly.
Comply with country-of-origin labeling requirements and regulations.
Plan, organize, and supervise the inventory process.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines; maintain proper case and cooler temperatures and temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.