SEAFOOD/LEAD CLERK

The Kroger Co.•Los Angeles, CA

About The Position

The Seafood Lead Clerk creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role directs and supervises functions, duties, and activities for the Meat/Seafood department; supports day-to-day operations; and promotes the Customer 1st strategy and the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position oversees associates, department goals, scheduling, training, inventory, promotions, expenses, and compliance. It also provides seafood service to customers, including cutting seafood to order, offering samples, and sharing information about specials. The role requires following food-safety and workplace-safety standards, maintaining temperature and food logs, and responding appropriately to customer and business issues.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Obtain a current food handlers permit once employed.
Adequate knife-handling skills and knife speed.

Nice To Haves

High school education or equivalent.
Management experience.
Knowledge of cutting, traying, wrapping, and labeling.
Seafood experience.
Retail experience.
A second language, spoken, read, and/or written.

Responsibilities

Promote trust and respect among associates; communicate company, department, and job-specific information; and encourage teamwork toward store goals.
Set department performance goals and empower associates to meet or exceed targets.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates, participate in performance appraisals, and train department associates on inventory, stocking, and Computer Assisted Ordering.
Follow local, state, and federal laws and company guidelines.
Cut seafood to customers’ requests using proper cutting equipment; offer product samples and inform customers about meat and seafood specials.
Prepare foods according to food temperature logs and cooking instructions.
Develop and implement a department business plan and promotional plans; partner with store management on sales promotions and keep current with present, future, seasonal, and special advertisements.
Understand the store layout and locate products.
Monitor and control department expenses and inventory/stocking conditions; note inventory discrepancies.
Schedule price changes and update shelf tags and promotional signs.
Follow country-of-origin labeling requirements and regulations.
Plan, organize, and supervise the inventory process.
Follow food-safety regulations and guidelines; maintain proper case and cooler temperatures and temperature logs.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, act honestly and with integrity, and follow directions or seek assistance as needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential functions of the position with or without reasonable accommodation.