School Success Team
About The Position
This entry-level professional role supports community educational and development programs in partnership with educational institutions, county-based agencies, organizations, and services. The position delivers standardized educational and volunteer programs, applies established procedures to address county program needs, and follows standard practices to assess program content, delivery needs, and effectiveness. Assignments are initially routine and limited in scope, with detailed instructions provided; the employee is expected to build skills for more advanced work through training and development planning. The role provides basic technical and onboarding support to school districts, teachers, and other education-community members using the Multitudes platform. It helps districts register, set up accounts, implement the platform, and participate in training. The position also distributes program materials, records communications and follow-up in a CRM system, tracks prospective district partners with the outreach team, and maintains positive relationships with external stakeholders. This is a temporary position for six months, with potential to extend.
Requirements
- Strong organizational skills, including the ability to manage multiple communication threads, track outstanding items, and coordinate issue resolution involving multiple stakeholders.
- Ability to establish and maintain positive working relationships and interact cooperatively with others.
- Strong technical aptitude and demonstrated interest in learning new software applications and technology platforms to provide basic technical support to teachers and the broader education community.
Nice To Haves
- Strong written, verbal, reading, and presentation skills, with the ability to communicate effectively with individuals from diverse backgrounds.
- Bachelor’s degree is strongly preferred.
- Experience using business software applications and platforms such as Smartsheet, Zendesk, Slack, Microsoft Word, and PowerPoint.
- Ability to work collaboratively with internal teams and external stakeholders.
- Strong attention to detail and organizational skills.
Responsibilities
- Provide basic technical support and troubleshooting assistance to school district representatives using the Multitudes platform.
- Respond to user questions and help resolve common platform-related issues.
- Guide users through platform features and basic technical processes, escalating more complex issues as needed.
- Support teachers and other education-community members in navigating and using the platform.
- Guide school districts through registration, account setup, and platform implementation.
- Provide onboarding assistance so partner districts can access and use the Multitudes platform successfully.
- Distribute program materials, including FAQs, informational handouts, and training schedules.
- Coordinate and support training activities to facilitate platform adoption.
- Maintain accurate, detailed records of communications, interactions, and follow-up activities in a CRM system.
- Collaborate with the outreach team to track prospective district partners, monitor leads, and ensure timely follow-up.
- Establish and maintain positive working relationships with school district representatives and other external stakeholders.
- Communicate promptly and professionally to address questions, share program updates, and support partner engagement.
- Collaborate with internal team members to coordinate outreach and support the Multitudes program.
- Collect enrollment data, maintain an education curricula inventory, and evaluate program results.
- Provide leadership to volunteers and serve as a subject matter expert for the assigned program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
