School Success Team

University of California, San Francisco•San Francisco, CA

About The Position

This is a temporary position for six months, with potential to extend. The role delivers standardized educational and volunteer education programs using established procedures to address community education needs of limited scope. The employee follows standard practices to review program content and delivery needs and evaluate program effectiveness, receiving detailed instructions on assignments. As an entry-level professional role, it involves learning professional concepts and resolving problems of limited scope and complexity, with training and development intended to support progression to more advanced work. The position supports school districts and the broader education community in adopting and using the Multitudes platform. It provides basic technical support, onboarding, training coordination, program materials, partner communications, and recordkeeping. The role also collaborates with the outreach team to track prospective district partners and support ongoing engagement.

Requirements

Strong organizational skills, including the ability to manage multiple communication threads, track outstanding items, and coordinate issue resolution involving multiple stakeholders.
Ability to establish and maintain positive working relationships and interact cooperatively with others.
Strong technical aptitude and demonstrated interest in learning new software applications and technology platforms to provide basic technical support to teachers and members of the broader education community.

Nice To Haves

Strong written, verbal, reading, and presentation skills, with the ability to communicate effectively with individuals from diverse backgrounds.
Bachelor’s degree strongly preferred.
Experience using business software applications and platforms to complete work assignments, such as Smartsheet, Zendesk, Slack, Microsoft Word, and PowerPoint.
Ability to work collaboratively with internal teams and external stakeholders.
Strong attention to detail and organizational skills.

Responsibilities

Provide basic technical support and troubleshooting assistance to school district representatives using the Multitudes platform.
Respond to user questions, resolve common platform issues, guide users through platform features and basic technical processes, and escalate more complex issues as needed.
Support teachers and other members of the education community in navigating and using the platform.
Guide school districts through registration, account setup, and platform implementation.
Provide onboarding assistance so partner districts can access and use the Multitudes platform.
Distribute program materials, including FAQs, informational handouts, and training schedules.
Coordinate and support training activities to facilitate platform adoption.
Maintain detailed records of communications, interactions, and follow-up activities in a CRM system.
Collaborate with the outreach team to track prospective district partners, monitor leads, and ensure timely follow-up.
Build and maintain positive working relationships with school district representatives and other external stakeholders.
Communicate professionally and promptly to address questions, share program updates, and support partner engagement.
Work collaboratively with internal team members to coordinate outreach and support the Multitudes program.
Design, conduct, manage, and evaluate community educational and development programs in partnership with educational institutions, county-based agencies, organizations, and services.
Collect enrollment data, maintain an education curricula inventory, evaluate program results, provide leadership to volunteers, and serve as a subject matter expert for the assigned program.