School Relationship Manager

Smile America Partners•Farmington Hills, MI

12d

About The Position

Smile America Partners is seeking a School Relationship Manager to help coordinate its in-school dental program and expand access to dental care for children. The role develops and sustains relationships with school contacts, supports participation, and helps ensure successful dental visits. The position works in partnership with the Dental Team Manager and is jointly accountable for state performance. The School Relationship Manager serves as the primary liaison between schools and dental teams. This includes managing communications before and after visits, coordinating visit logistics, monitoring participation and form returns, maintaining schedules and records, and resolving school inquiries. The position is based in Farmington Hills, Michigan, and follows a Monday–Friday, 9:00 a.m.–5:00 p.m. schedule. The work involves extended periods sitting at a computer and using office equipment. The employee must communicate effectively, review detailed documents, and process data while reading computer screens. Occasional lifting or moving of items weighing up to 15 pounds is required. The work environment involves interaction with others and a moderate noise level.

Requirements

At least 2 years of customer service experience.
Ability to communicate effectively with others.
Ability to review detailed documents, process data entry, and read computer screens simultaneously.
Ability to occasionally lift and/or move up to 15 pounds.

Nice To Haves

College degree preferred, but not required.

Responsibilities

Work with the Dental Team Manager to ensure successful visits and meet state performance goals.
Serve as the primary point of contact for school interactions before and after visits.
Build and maintain relationships with school contacts, including nurses and receptionists.
Maintain frequent communication and provide customer service by handling and resolving school inquiries and issues.
Monitor receipt of forms, encourage participation, and identify patient-count issues for upcoming visits.
Deploy Oral Health Educators to improve form returns where applicable.
Coordinate automated patient and parent communications, such as announcements, robocalls, emails, texts, and online links.
Manage and compile visit lists and patient information for school contacts and dental teams.
Coordinate visit logistics with school contacts and ensure dental teams have the necessary information.
Maintain the full visit schedule and make adjustments based on participation and capacity.
Schedule current and future visits.
Review feedback from school contacts and escalate it as appropriate.
Maintain and update the database.
Share accountability with the Dental Team Manager for school performance.