School Relationship Manager

Smile America Partners•Farmington Hills, MI

About The Position

Smile America Partners is seeking a School Relationship Manager to help facilitate dental services for children who may not otherwise receive dental care. The role develops and sustains relationships with school contacts to encourage participation, support successful dental visits, and expand access to services. The School Relationship Manager works jointly with the Dental Team Manager and is jointly accountable for state performance. The position reports to the Director of Operations. The schedule is Monday through Friday, 9 a.m. to 5 p.m. Smile America Partners describes its in-school dental program as serving approximately 500,000 children each year through partnerships with licensed dental professionals. Its teams provide preventive and restorative care onsite at schools, using portable equipment or self-contained mobile dental facilities. The work involves extended periods sitting at a computer and regular communication with others. The employee may also sit, stand, walk, use office equipment, review documents, and enter data. Occasional lifting or moving of items up to 15 pounds is required. The work environment has a moderate noise level.

Requirements

At least 2 years of customer service experience.

Nice To Haves

College degree preferred, but not required.

Responsibilities

Work as a team with the Dental Team Manager to ensure successful visits and meet state performance goals.
Serve as the key liaison between schools and the dental team.
Act as the primary contact for school interactions before and after visits.
Build and maintain relationships with school contacts, such as nurses and receptionists.
Communicate frequently with school contacts, handle inquiries and issues, and ensure they are satisfactorily resolved.
Monitor receipt of forms and encourage participation; identify problems with patient counts for upcoming visits.
Deploy Oral Health Educators to improve form return where applicable.
Coordinate automated patient and parent communications, such as announcements, robocalls, emails, text messages, and online links.
Manage and compile visit lists and patient information for school contacts and dental teams.
Coordinate visit logistics with school contacts and provide dental teams with appropriate information about visit dates.
Maintain a full schedule and make adjustments based on participation and capacity.
Schedule current and future visits.
Review feedback from school contacts and elevate it as appropriate.
Maintain and update the database.
Share accountability for school performance with the Dental Team Manager.