Schenk Lake Operations Manager

Wheeling Park Commission•Wheeling, WV

20d

About The Position

The Schenk Lake Operations Manager coordinates and creates recreation opportunities for Oglebay and its daily guests, supervises staff, and adheres to the approved budget. The role operates Schenk Lake; oversees the Aerial Challenge Course and its safety reviews and documentation; manages Segway and mountain bike rentals; and oversees Festival of Lights booths and activities. It also coordinates and supervises resort events and assists with booking, coordinating, and operating the Elm Hill Facility, including setup, teardown, supply ordering, and inventory maintenance. The manager oversees staff and operations across assigned units, including Trolley Drivers and their schedules. Responsibilities include hiring, scheduling, training, payroll processing, ordering food and supplies, budget planning assistance, and maintaining clean and orderly activity areas. The role provides guest service, responds appropriately to concerns and complaints, completes required training, follows safety policies, and maintains positive working relationships with guests and employees. The position manages 3–5 subordinate supervisors who oversee 15–20 employees in Schenk Lake. It is responsible for the direction, coordination, and evaluation of these units, including assigning and directing work, appraising performance, addressing complaints, and resolving problems in accordance with organizational policies and applicable laws.

Requirements

Bachelor's degree from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to interview, hire, and train employees; plan, assign, and direct work; appraise performance; and address complaints and resolve problems.

Responsibilities

Operate the Schenk Lake facility.
Oversee operation of the Aerial Challenge Course.
Conduct safety reviews of the Aerial Challenge Course and maintain all related documentation.
Manage Segway and mountain bike rentals.
Interview, hire, schedule, and train employees across various departments.
Order food and supplies for refreshment stands.
Process payroll.
Assist in planning budgets.
Ensure activity areas are clean and orderly.
Directly manage Trolley Drivers and their schedules.
Oversee Festival of Lights booths and activities.
Coordinate, set up, and supervise special events throughout the resort.
Assist with booking and coordination of events in Elm Hill.
Oversee setup, teardown, and other functions of the Elm Hill Facility.
Order supplies and maintain inventory for the Elm Hill Facility.
Work with other Operations Managers.
Provide customer service to visiting guests.
Complete training listed on the human resources Training Matrix.
Follow Wheeling Park Commission safety rules and policies and refer safety concerns to the department manager, safety committee, or human resources.
Interact with the public in a cheerful and positive manner, resolve guest problems and complaints appropriately, and maintain harmonious working relationships with fellow employees.
Direct, coordinate, and evaluate assigned units and subordinate supervisors.
Plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.