Souvenir Operations Manager - Zephyr Cove/ Lake Tahoe

Cherry Hill Programs•Zephyr Cove, NV

About The Position

As Operations Manager, the successful candidate oversees daily photo operations at Zephyr Cove and implements strategies to improve profitability and efficiency. The role leads, develops, and motivates the local team to achieve personal, professional, and company goals. The work takes place in a fun, fast-paced environment and includes working outdoors in natural weather conditions.

Requirements

Positive attitude and strong work ethic.
Team-oriented, able to work independently, and able to demonstrate leadership.
Excellent time-management and problem-solving skills, sound judgment, and ability to make independent decisions.
Ability to process sales transactions and handle cash.
Flexibility and willingness to work peak retail hours, including evenings, weekends, and holidays.
Comfort working outdoors in natural weather conditions.
Previous supervisory or management experience required.
Excellent interpersonal and communication skills.
Strong people-management skills and a passion for developing talent.
Ability to lift and carry equipment weighing up to 50 pounds and stand for prolonged periods.

Nice To Haves

Direct industry experience is highly desired.

Responsibilities

Promote a positive, collaborative environment and uphold company core values and policies.
Manage schedules, assign duties, and optimize labor to ensure locations are appropriately staffed.
Determine staffing requirements and assist with hiring, onboarding, and training.
Ensure daily operations are maintained as scheduled.
Build and reinforce a sales culture, ensuring the team understands sales processes, follows proper cash-handling procedures, and works toward daily and monthly targets.
Coordinate field personnel and equipment, and manage supplies inventory.
Coach and develop team members to increase revenue, reduce costs, and provide excellent guest service.
Analyze sales activity and reports, identify trends and opportunities, and implement plans to improve operations.
Communicate and partner with the District Manager or Regional Manager to align on strategy for designated venues.
Establish and maintain positive vendor relationships with staff at all locations.
Partner with the host venue to support an efficient operation focused on guest service and profitability.
Address and resolve customer concerns or service failures to support positive guest experiences and service recovery.
Perform other duties as assigned.