Lead Valet Attendant – Hilton Vacation Club Lake Tahoe

Towne Park•South Lake Tahoe, CA

11d

About The Position

The Lead Valet Attendant orchestrates the hotel guest service experience while working alongside coworkers to meet or exceed site service standards. Under the direction of the Account Manager, the role includes coordination and administrative duties, troubleshooting, and providing guidance when the manager is not on-site. The position is not a management role, but may involve handling critical issues and making judgment calls when prompt action is necessary. For non-urgent issues, the attendant reports the facts to the manager and seeks direction. The attendant greets and assists guests, opens doors, checks in arriving guests, explains parking and retrieval procedures, and parks and retrieves vehicles. The role also supports bell services, provides information about the hotel and surrounding area, and leads coworkers by example in delivering guest service. Administrative responsibilities include managing valet tickets and keys, supporting schedules, collecting and reconciling revenue, and completing shift paperwork. The position is based at Hilton Vacation Club Lake Tahoe. The work schedule is Monday through Sunday. Most work is performed outdoors, potentially for the entire shift, in conditions that can include extreme heat or cold. Travel of up to 5% may be required. The hourly base pay range is $18.40 per hour plus tips.

Requirements

High school diploma or GED.
At least 18 years of age and able to pass a criminal background check, motor vehicle record check, and drug screen.
Complete the Wheelchair Safety Training course provided by Towne Park.
Six months of related experience and/or training, or an equivalent combination of education and experience.
Maintain a valid driver’s license and clean driving record.
Ability to drive a manual transmission.
Ability to speak, read, and write Standard English; comprehend simple instructions and correspondence; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations with guests, clients, and associates.
Ability to apply reasoning to follow written, oral, or diagrammed instructions.
Ability to add and subtract three-digit numbers, multiply and divide with tens and hundreds, and perform these operations using American currency.
Ability to understand 24-hour and military time systems and understand rates applicable to elapsed time.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, client staff, and coworkers; greet guests within 30 seconds and deliver the site’s hospitality standards.
Open vehicle and hotel doors, check in arriving guests, explain parking and retrieval procedures, and park and retrieve vehicles safely.
Use proper phone etiquette, assist with bell services and guest-room deliveries, and help guests with directions, taxis, reservations, and other inquiries.
Maintain detailed knowledge of the client’s facility, amenities, attractions, parking rates, and other relevant information.
Lead coworkers by example and effective communication; assign routine roles and, as directed, assign non-ordinary roles or reduce staffing during a shift.
Issue and collect vehicle claim checks in the required order; complete vehicle ticket information, damage surveys, and claim-check receipts; secure vehicle keys.
Ensure staff do not provide lift services to guests, check wheelchairs for safe operation before use, and clean them after use.
Protect guest confidentiality and secure customer financial and identifying information.
Assist the Account Manager with work schedules and notify coworkers of schedule changes or openings as requested.
Identify and collect revenue for vehicles, complete cash-drop documentation, prepare shift reports and paperwork, and reconcile revenue and tickets at the end of each shift.